Customer Service & Sales

Influencing & Negotiating Skills Training

Duration: 1 Day Course

Location: In-House or Online

Customer Service & Sales

Influencing & Negotiating Skills Training

Duration: 1 Day Course

Location: In-House or Online

Customer Service & Sales

Influencing & Negotiating Skills Training

Duration: 1 Day Course

Location: In-House or Online

Course Objectives
  • Principles of Influencing and Negotiating: Explore the influencing model.

  • Self-Reflection: Recognize personal values and beliefs about influencing and negotiating.

  • Influencing Styles: Define alternative influencing styles and their outcomes.

  • Constructive Communication: Differentiate between constructive and non-constructive influencing styles.

  • Effective Communication: Develop communication strategies for successful outcomes in negotiating and influencing situations.

Course Objectives
  • Principles of Influencing and Negotiating: Explore the influencing model.

  • Self-Reflection: Recognize personal values and beliefs about influencing and negotiating.

  • Influencing Styles: Define alternative influencing styles and their outcomes.

  • Constructive Communication: Differentiate between constructive and non-constructive influencing styles.

  • Effective Communication: Develop communication strategies for successful outcomes in negotiating and influencing situations.

Course Objectives
  • Principles of Influencing and Negotiating: Explore the influencing model.

  • Self-Reflection: Recognize personal values and beliefs about influencing and negotiating.

  • Influencing Styles: Define alternative influencing styles and their outcomes.

  • Constructive Communication: Differentiate between constructive and non-constructive influencing styles.

  • Effective Communication: Develop communication strategies for successful outcomes in negotiating and influencing situations.

Course Overview

Discover the essentials of exceptional customer service with Henley Training's Customer Service Training Course (HTA09009). This one-day program is designed for individuals aiming to deepen their understanding of customer service roles and responsibilities while acquiring core skills to project their organization as a leading, customer-focused entity.

Features & Benefits

Comprehensive Understanding: Develop insights into your customer service role and responsibilities.

Professional Representation: Acquire skills to represent your organization professionally.

Effective Communication: Enhance interpersonal skills to develop quick rapport with customers.

Conflict Resolution: Learn to handle difficult situations with constructive communication and diffusion techniques.

Course Information

Customer Service Training Course

Ideal for individuals looking to understand their customer service role, project professionalism, and enhance interpersonal skills.

Who Should Attend:

Perfect for those aiming to represent their organization as a customer-focused entity and navigate challenging customer interactions.

Understand the significance of your role, develop quick rapport with customers, handle difficult situations constructively, and boost self-confidence.

Companies that have benefited from our courses:
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Enquire about this course

Ready to elevate your skills and advance your career? Contact us today to apply for any of our courses. Take the first step towards personal and professional growth!

Our aim is to maximise the productivity of your organisation in the most cost effective, practical and enjoyable way.

Copyright ©2023 Henley Training Associates. All rights reserved.

Our aim is to maximise the productivity of your organisation in the most cost effective, practical and enjoyable way.

Copyright ©2023 Henley Training Associates. All rights reserved.

Our aim is to maximise the productivity of your organisation in the most cost effective, practical and enjoyable way.

Copyright ©2023 Henley Training Associates. All rights reserved.